All prices are quoted in Pounds Sterling (£).for UK customers
All prices are inclusive of VAT.
Payment must be made through eBay in Pounds Sterling (£).
We securely accept all major credit cards listed on eBay (MasterCard, Visa, Switch, Solo, Visa Delta).
We also safely collect payments via PayPal.
International Shipping: Payments for international orders processed through eBay's international shipping program will be handled according to their terms.
Orders are processed and posted within a few hours of purchase.
Post Times: First post is 7 AM, with the last post on Saturday before 12 PM (midday).
All kits are shipped via Royal Mail Tracked 48-Hour service. A tracking number will be provided upon despatch.
Note: Delivery times are calculated after the handling period.
Packaging: Kits are sent in a C5 Cardboard Mailer Box (approx. 162mm 229mm 20mm, 110-250g).
We take great care in packaging to ensure safe arrival and use minimal packaging to help the environment.
UK Delivery: We offer FREE Delivery to UK Mainland postcodes (unless otherwise stated).
International Delivery: We offer shipping to parts of Europe via the eBay International Programme (additional charges apply). For full details and locations, please check the 'Postage & Packaging' section of the individual product listing.
While products are despatched the same day, please allow extra time for Royal Mail deliveries.
We understand occasional delays or lost items may occur. We will replace any lost item, no questions asked.
This kit is a DIY hack, and results are not guaranteed.
We cannot guarantee the kit will work, as success depends entirely on the original cause of the window failure and the amount of moisture build-up.
In most cases, we have seen success, but some buyers have not been successful.
By purchasing this kit, you accept full responsibility for the outcome.
We offer a 14-day 'No Quibble' Return Policy from the date of delivery.
Full refunds or a replacement kit will be issued if:
The delivery is significantly delayed.
Your item is damaged in transit.
You find your glass is unsuitable for this type of kit (e.g., cannot be used on toughened safety glass).
Incorrect Product: If you received the wrong product, it must be returned in a fully resalable condition (complete with all parts and original packaging) for a replacement or refund.
If you have any problem with your order, please contact our dedicated customer services team—we are here to help.
If you cancel your order after it has been despatched, the cost of the postage fee paid by us (as we offer free delivery) will be deducted from your refund.
In the case of any mistake made by us, we will offer a full refund or a replacement item.
5 steps to help clear the condensation trapped inside your double glazing windows
- How to use our kit -